News about the increasing number of travellers is definitely something company owners like you in the travel industry like to hear. This scenario increases the potential of your hotel to earn more. The challenge now for you is to get the attention of these travellers and turn them into loyal clients.
So, what are the steps you can take to make your hotel well-liked place for travellers? Having an excellent staff that is capable of rendering first-rate service is one of the things you need to do. Make sure that your people are courteous and efficient as these are the things clients easily notice. As much as possible, train your people well before sending to battle.
In addition to having a friendly and reliable staff, it is also imperative for you to have tidy and comfortable rooms. Do not forget the primary reason why customers go to you - that is for them to be able to rest well. Never fail to make this happen if you want to gain repeat customers.
Aside from telling your cleaning personnel to ensure that rooms are extremely tidy and fragrant, you shouldn't fail to redecorate the room when the need arises. If there are repairs that need to be done, do them immediately. Also, ensure that the rooms are pest-free. Rather than just relying on DIY pest control measures, have your establishment inspected by a reputable singapore pest control enterprise regularly. Doing this is the best way to prevent pest infestations from interfering with your operations or ruining your reputation.
Another way to capture the attention of guests is to offer promos. Meet with your marketing team and conceptualise offers that would be hard for travellers to resist. You can offer lower or discounted room rates or give them free meals at your in-house restaurant. A tried and tested scheme in this industry is tying up with travel agencies and giving their guests sample tours. You may join the bandwagon and do the same thing or think of something better.
Keep in mind, competition is extremely cutthroat in this industry. If you want to really benefit from the increase in the volume of travellers, keep up with your rivals by consistently delivering first-rate services as well as regularly offering something new and better.
So, what are the steps you can take to make your hotel well-liked place for travellers? Having an excellent staff that is capable of rendering first-rate service is one of the things you need to do. Make sure that your people are courteous and efficient as these are the things clients easily notice. As much as possible, train your people well before sending to battle.
In addition to having a friendly and reliable staff, it is also imperative for you to have tidy and comfortable rooms. Do not forget the primary reason why customers go to you - that is for them to be able to rest well. Never fail to make this happen if you want to gain repeat customers.
Aside from telling your cleaning personnel to ensure that rooms are extremely tidy and fragrant, you shouldn't fail to redecorate the room when the need arises. If there are repairs that need to be done, do them immediately. Also, ensure that the rooms are pest-free. Rather than just relying on DIY pest control measures, have your establishment inspected by a reputable singapore pest control enterprise regularly. Doing this is the best way to prevent pest infestations from interfering with your operations or ruining your reputation.
Another way to capture the attention of guests is to offer promos. Meet with your marketing team and conceptualise offers that would be hard for travellers to resist. You can offer lower or discounted room rates or give them free meals at your in-house restaurant. A tried and tested scheme in this industry is tying up with travel agencies and giving their guests sample tours. You may join the bandwagon and do the same thing or think of something better.
Keep in mind, competition is extremely cutthroat in this industry. If you want to really benefit from the increase in the volume of travellers, keep up with your rivals by consistently delivering first-rate services as well as regularly offering something new and better.
