An International Collection Agency & Knowing the Debtor to Call

By Rob Sutter


When you're at work, sometimes you'll make a mistake and you'll feel silly for doing so. For example, there was a time or two when I gave back the wrong change to a customer. Maybe people in accounting did something as simple as misplacing a mug, so their day seems just a bit imperfect. These kinds of issues may not have a great deal of weight on the work to come but I think that an international collection agency is able to feel when mistakes are made in the industry.

There is a reason as to why I cite this story and it has to do with an article posted on NBC 10. The story talked about a woman named Heather Bryant, who owed a specific debt and was contacted by an international collection agency has a result. No matter what kind of amount stands, the truth of the matter is that it has to be paid off. However, this may be one circumstance where I could see differently, since there was more than one woman possessing that name within the region. You can imagine that reputable agencies such as Rapid Recovery would not make such an oversight.

Before getting much into detail with this story, I'd like to cite the importance of being contacted at work by a collector. By law, the debtor has a right to not be called by a worker while they are at work. Essentially, if they say that they do not wish to be contacted in that area, the worker has to honor the request. It's but one aspect of the Fair Debt Collection Practices Act and, as a result, it's not the kind of law that should go unnoticed by any reputable agency.

While the age and name of this Heather Bryant was correct, the problem is that every other failed to match up. To me, this is probably one of the worst mistakes that any agency of this nature can commit and I have to believe that there are repercussions for it. I'm sure that most supposed debtors will allow the problems to roll off their backs but there are others who may let the problem persist even when there wasn't one to begin with. If it seems like these issues are too good to be true, it's surprising that this report is legitimate.

I'm not going to deny that people oftentimes misplace items in their places of work. The mistake seen in this report, though, is one that I cannot attribute to any strong international collection agency. It is apparent that these companies have done great work in the past and that they're able to operate in order to collect funds for any client. However, this report seems to speak out about the shoddier companies as opposed to those which work well on a constant basis.




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